Shipping policy

At TUWA, we handle every order with the same care we put into making our products, ensuring it reaches you in perfect condition.

This policy explains our shipping fees, coverage areas, processing and delivery times, and how to track your order.

Shipping Fees

  • Shipping fees are calculated automatically at checkout based on your selected governorate.
  • The final cost is shown clearly before you confirm your order, with no hidden charges.

Coverage Areas

  • We deliver to all governorates across Egypt.
  • All shipments are dispatched from our facility in 6th of October, Giza.

Processing & Delivery Times

  • Orders are processed and prepared on official business days.
  • Delivery times vary by governorate, and the estimated timeframe is shown at checkout before you confirm your order.

Order Tracking

Once your order is shipped, we will provide you with tracking details to follow it all the way to your door.

Packaging & Care

  • We pack every order with care — dark glass bottles are wrapped individually and secured in protective packaging.
  • This ensures your products arrive intact and protected throughout the shipping journey.

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