About TUWA
Where does TUWA come from?
TUWA is a premium brand born in Sinai, bringing you nature's finest treasures with authenticity and care.
What makes TUWA products premium?
Every product is naturally sourced and honestly made, so nothing reaches your table that isn't exactly as it should be.
Products
What products do you offer?
Extra virgin olive oil, za'atar, and pure natural honey — nothing added.
Which size should I start with?
We recommend starting with a smaller size to discover your preference before choosing the 1L format.
How should I store my products?
Keep them in a cool, dry place away from direct sunlight to preserve their quality.
Orders
How do I place an order?
Simply add your items to the cart and complete checkout, or reach out to us for help at Info@tuwaegypt.com or WhatsApp.
Can I modify my order after placing it?
Contact us as soon as possible and we'll do our best before the order ships.
Shipping & Delivery
How much does shipping cost?
Shipping fees are calculated at checkout based on your selected governorate. Learn more.
Do you deliver across Egypt?
Yes, we deliver to all governorates, with timeframes shown before you confirm your order. Learn more.
How will I track my order?
You'll receive tracking details once your order is on its way. Learn more.
Returns & Exchange
What if my order arrives damaged?
Contact us within 48 hours with a photo, and we'll offer a free replacement or full refund. Learn more.
Can I return an unopened product?
Yes, within 7 days of delivery, with the original seal and packaging intact. Learn more.
Can I return an opened product?
Opened products aren't eligible for return unless they are defective. Learn more.
Payment
What payment methods do you accept?
We accept cash on delivery.
How long do refunds take?
Approved refunds are processed within 5–10 business days, depending on your payment method. Learn more.